The definition of
Operation Managementfrom MIT Sloan School of Management is
Operations Management deals with the design and management of products, processes, services, and supply chains. It considers the acquisition, development, and utilization of resources that firms need to deliver the goods and services their clients want.
Over the years technology shift has been underway, and IT systems have become business-critical and complex; maintaining performance, uptime, and a high-quality user experience are some of the most important tasks.
The operations today is no more traditional infrastructure or software but includes enabling the success of agile – scrum i.e. rapid development and success with mobile apps, cloud computing, etc.
It’s not possible for the organization to have every talent - be hired and available - as needed. eInnosec does that for you by pooling the resources together. Being problem solver could no longer be single criteria for selection of operations personnel but includes experienced personnel who understand business prioritization, business objectives, and customer relationship management.
IT today is not limited to resolving application or infrastructure performance or reducing break downs but expectations are the problem resolution adds to business value and prevents future issues. We would like to focus on functions detailed in Cybersecurity framework: identify, protect, detect, respond, and recover.
Talented IT operations personnel will often have deep domain expertise in an area, such as databases or networking. This shows the ability to dive deep in a technical topic; a key skill in operations.
Having a sense of urgency around communications with colleagues cannot be underestimated for this role.
Soft skills to interact with team members as well as internal/external user community, and hard skill as regards to domain specific knowledge are vital to IT operations personnel.
IT Operations team members should also demonstrate a measure of flexibility when it comes to work style and collaborating with others.